Q.
What documents do I need for my travel and when will
I receive them?
Passengers
require documents pertaining to every service that
they have booked with us. Documentation for your flights,
car hire bookings, invoices, e-tickets, insurance,
hotel vouchers etc.
We will send the documents for hotel & package
bookings within 07 days prior to travel.
Note:
Some documentation may be sent separately. Please
contact us at info@reliancetravelsandholidays.com
in case you have not received your documentation and
are traveling within 07 days
Q.
What are e-tickets and how are they benefit me?
Majority of airlines
all across the world are offering Electronic Tickets
or e-tickets. One of the major benefit that an eticket
offers is that it does not require a paper ticket/record
as a confirmation of your flight. The confirmation of
your travel lies in the airlines computerized ticketing
system in an electronic format.
An e-ticket offers the following
advantages: You need not carry a paper ticket while
traveling and hence there is no fear of loosing them
or forgetting them behind. Since they exist in electronic
format, you do not have to wait for your ticket to
arrive by post. You can use your E-ticket at the self
service check in machines avoiding long queues at
manual check in desks. (Offered by most airlines)
You can also print your boarding pass and track your
air miles (if applicable) by using these automated
machines.
To use this service you will
need of the following means of identification:
1. The credit card used to purchase your tickets.
2. Traveller loyalty card.
3. An e-ticket receipt.
You will need to confirm the
airline reference number given at the time of booking.
Please note that some
airlines still issue paper tickets for certain flights
on certain sectors. If you receive a paper ticket
(a card ticket/coupon in a wallet) you must present
this at the airport check in counter or you will be
unable to board your flight. In case you are unsure
of the type of ticker (e-ticket / paper ticket) issued
to you, please contact our customer services team
at info@reliancetravelsandholidays.com.
Q.
How long before my departure do I need to check in?
Please
check in as per the following requirement:
International flights – Check-in at least
3 hours prior to departure.
European flights - Check-in at least 2 hours prior to departure.
Domestic flights - Check-in at least 1 hours prior to departure.
Please note that boarding begins 45
minutes prior to departure. Relaince Travels &
Holidays does not hold any liability whatsoever in
case you arrive at the airport later than your specified
time and are unable to travel.
Q. Which terminal is my flight departing from?
Your
e-ticket or the itinerary sent along with your paper ticket
(if applicable) will have the information about the departure
terminal of your flight. You may also contact us at 9760004618 if you are unsure of the information.
Q. What is the baggage allowance for my flight?
Your
baggage allowance is usually be shown on your e-ticket or
on the itinerary sent along with your paper ticket (if applicable).
You may also contact our customer care at 9760004618 if you
are unsure about baggage allowance.
Please note that at
many airports in the UK, new hand baggage limits have been
approved by the Department for Transport with effect from
7 January 2008. As a result of this the restriction previously
imposed at these airports limiting hand baggage to one item
per person will no longer apply. Please note that these
limitations vary depending upon the airport that you fly
from and the airline that you fly with.
The following tips
may be helpful for you with respect to your baggage:
Please check your hand
luggage allowance with your airline prior to packing. As
a general guideline, keep the hand luggage up to maximum
weight of 5 kilos, and dimensions not exceeding 450mm x
350 mm x 200mm (Height x Width x Depth). Most airlines have
a hand luggage measurement gauge at check-in.
Any kind of liquids,
gels and cosmetics exceeding 100ml are not permitted in
hand luggage. All smaller containers must be taken in a
transparent plastic bag.
It is important that
you find out your free allowance for checked baggage. Baggage
allowance limits are determined and set by the airlines.
Your baggage allowance is stated on your e-ticket receipt
or paper ticket (where applicable).
Note:
As a strict rule, airlines do not allow sharp objects like
razors, knives, blades, etc in the hand luggage. Remember
to pack sharp objects in your checked baggage.
Weight limits
for most airlines:
Passengers travelling in Economy Class - 20 kg (44 lbs)
without extra charges.
Passengers travelling in Business Class - 30 kg (66 lbs).
No single bag weighing over 32 kg will be accepted at check
in and you may be asked to repack before you check in.
For passengers
flying to the United States and Canada A Piece System is
in place. Baggage items, or pieces to be checked
in, must not be over 158cm in total dimension each (length
+ width + height), and must not weigh more than 23kgs.
You are advised to
check your baggage allowance by contacting the airline that
you are flying with in order to avoid unnecessary delays
and inconvenience. Passengers with items that exceed the
32kg weight limit, such as sporting equipment, should make
special arrangements with the airline in advance. Please
note that you may carry weight more than the permissible
limit at an additional cost which could be confirmed from
the airline.
Q. Will I need a Visa or Transit Visa for my trip?
You
may check your visa requirements by visiting the following
websites which contain the most up to date information on
visas, passport, health & travel advise for the travelers.
Generally, you may
need a visa for entry into a non-EU country. You may need
a transit visa in case you have a connecting flight via
a third world country. It is often a good idea to find out
visa requirement by visiting the individual country pages
on the Foreign & Commonwealth Office website. An up
to date advice on immigration, visa & entry requirements
may also be gathered by contacting the embassy, consulate
or high commission of the destination. This is important
in case of non-British citizens including other EU nationals.
You are advised to
ensure that your travel documentation is in order prior
to departure. It is likely that you will be turned away
at check in if you do not have the correct documentation,
Furthermore, most countries will not allow you to enter
on a one-way ticket without the relevant visa or documentation.
Q. What happens if I cancel my travel arrangements?
You
may contact our customer care department at 9760004618
if you wish to cancel any bookings for flight, accommodation,
car hire etc.
Please note that all cancellations involve
certain charges to be borne by the traveler. These charges
vary according to the nature of the booking and are adjusted
against any refund that you receive. You will need your
booking reference/s and any other relevant details at the
time of cancellation. In case you have arranged for insurance
to cover your travel and your reason for cancellation falls
within the terms and conditions of such travel insurance,
it may be possible to reclaim some or all losses incurred
through your insurance company.
Q. What is Advance Passenger Information?
Advance
Passenger Information (API) is collected for all passengers
before travel to or from certain countries, including
Dubai, USA, South Africa, Spain, Thailand and China.
The law now requires that airlines collect the following Advance
Passenger Information (API)
Passport number
Nationality
Gender
Date of birth
Full name as it appears on the passport
Passport number, country of issue and expiry date
Country of residence
Most of the above information can be
collected by most passports through a reader at check-in.
However, collection of some new information at the
check-in would result in longer queues slowing down
the check-in for flights. Hence Advance passenger
Information is collected in advance at the time of
booking. For this you may also contact our customer
care advisor at 9760004618.
Please note that for the USA, you will need
to provide an address in the USA for your first night's
accommodation which may be hotel name, number and street,
city, state and zip code.
Q. Can I change / amend my booking?
You
may contact our Amendments department / customer care department
at 9760004618 to make an amendment to your flight / hotel
booking. All flight bookings/hotel booking are amended at
applicable fees subject to the contract of the fare purchased
and consequently not all bookings can be amended.
Unfortunately it is
not possible to make amendments to car hire reservations.
This is classed as a Cancellation.
Q. How do I make the payment? Are there any surcharges?
In
order to pay the balance on a booking, you may contact
our Customer Services advisor on 9760004618
or email our Customer Services department on info@reliancetravelsandholidays.com
Please note that there will be an additional
surcharge (bank charge) for all the payments made on credit
card over the telephone and online. This does not apply
to debit cards.
